Breaking Silos: Cross-Functional Collaboration with Gainsight

Session Abstract

A seamless customer experience requires strong collaboration, but silos can lead to misalignment and inefficiencies. In this session, Cassidy and Molly from Gainsight will share how teams can use Gainsight to break down barriers, improve handoffs, and drive proactive engagement. What you'll walk away with: Strategies to break down silos and improve cross-functional alignment between Sales, Onboarding and CS. How to use Gainsight’s data, workflows, and automation to streamline collaboration. Best practices for creating accountability and visibility throughout the handoff process.