Breaking Barriers: How SAP Concur Drove Gainsight Adoption at Scale

Session Abstract

Getting teams to adopt new tools isn’t always easy—but with the right strategy, it’s possible to turn hesitation into momentum. Learn how SAP Concur overcame adoption challenges by leveraging Health Scores, dedicated project teams, and Gainsight Champions to drive engagement, streamline operations, and deliver measurable impact. You'll walk away understanding how to: Tackle resistance to change and boost Gainsight adoption. Use Health Scores to improve territory planning in onboarding and in the post-onboarding experience. Create a Gainsight Champions program to drive long-term success.