ARR Your Customers Realizing Value? Retention and Expansion at Plex
Eric Mohamed, Senior CSM, Plex by Rockwell Automation - At Plex, they’re driving a shorter time to value since adopting a new, modular approach to segmenting and selling products. This new approach meant bigger opportunities for upsell and expansion, but also presented new challenges. How was Customer Success impacted? And how did Plex ensure they stayed focused on driving value and delivering outcomes? Join Eric Mohamed, Senior CSM at Plex by Rockwell Automation, as he discusses the changes Customer Success made regarding verified outcomes, measuring value and driving expansion and retention opportunities. He’ll discuss implementing tech touch strategies and scaling CS, overcoming retention and expansion challenges, and continuing to measure and deliver on value.
