32 min
AI's Not Enough - How to Enrich Gainsight With Collaborative Intelligence That Makes CS a Hero
Paul Patterson, CEO, Cinchy. - This session presents a new, modern approach for Customer Success teams to optimize their book of business and enhance revenue beyond what is normally perceived to be possible. It covers a new solution that infuses customer insights from spreadsheets and enterprise applications into Gainsight, enabling AI to generate instant recommendations that enhance renewal rates, NRR, and expansion sales with no costly or time-consuming IT integrations. This approach maximizes Gainsight’s value by giving Customer Success teams critical information they never had before, enabling them to become materially impactful heroes to their businesses.
