42 min
Drive Customer Outcomes with Digital Onboarding
Jess Jasper, Director, Success Operations, HMH; Rae Grieco, Manager, Revenue Systems and Gainsight Administrator, HMH. - Successful onboarding sets the foundation for customer growth; however, it’s easier said than done! Come with us on a real-life journey bringing together the people, integrated systems, and cross-departmental processes to unlock transformative change with this tricky element of customer success.
