42 min
Navigating Complexity: Okta’s Path to a Comprehensive and Scalable Customer Health Score
Melissa Allen, Sr. Manager, Customer Success Operations, Okta. - Monitoring the health of our customers represents a critical yet intricate endeavor. Explore with us the strategic evolution of how Okta’s Customer Success Operations team shifted from a single health score to a multi-scaled model, ultimately culminating in a Holistic Healthscore, tailored to align with business objectives. This session will delve into Okta’s transformative journey and methods along with providing real-world examples that showcase the successful incorporation of nuanced customer elements at scale.
