Actionable Health Scores: Stop Churn & Unlock Growth

Session Abstract

Customer health scores should do more than track risk—they should drive action. Join Rishabh Gupta, Senior Manager of CS Operations & Analytics at Klaviyo, and Mark Mulhern, Senior Analyst of CS Operations & Analytics at Klaviyo, to learn how to design and implement health scores in Gainsight that help you prioritize at-risk customers, spot expansion opportunities, and fuel long-term growth. Whether you're new to Gainsight or refining your approach, this session will give you the tools to make health scoring a game-changer. In this session, you’ll discover how to: Build health scores that drive proactive engagement and retention; Identify expansion opportunities using data-driven insights; Leverage Gainsight to turn customer health into a strategic advantage.