Track

Pulse Partner Spotlight

From addressing your customer education strategy, to unlocking revenue, to scaling in an uncertain economy, these sessions provide a unique look at special hot topics in today’s customer climate. You’ll also learn how to build an offensive approach to Customer Success, leverage data to build customer trust, and set up your partner ecosystem to scale.

Technology Will Not Solve Your Customer Education Problem. But Better Education Strategy Will.

Building an Offensive Approach to Customer Success

The 3 Secrets to Unlocking Revenue Through Customer Trust

Scaling Customer Success for Growth and Efficiency in an Uncertain Economy

The State of Customer Success: Trends and Best Practices as Customer Success Scales

How to Use Data to Build Trust with Customers

Building a Successful Partner Ecosystem to Scale and Drive Revenue

How to take Customer Success from Playing Defense to Playing Offense

S.O.A.R.E. Into Revenue with Customer Success

Building a Customer Adoption Model That Tracks and Scales Customer Engagement

Leading with CX: How a Customer Journey Framework Can Help Shape Success

Beyond ROI Toward a Results-Focused Customer Experience: Lessons Learned (So Far)

5 Lessons from the Front Lines of the Largest Customer Success Transformations in the World

Accelerate Software Adoption and Change Management in the Face of Recession

Delivering Value Internally & Externally – Proven Strategy & Tactics

Top Challenges of Hiring Great Customer Success Executives in Europe (Plus Tips for CS Job Seekers)

How Client Onboarding Optimizes Lifetime Value through Retention and Expansion

Supercharge Your Expansion Revenue with Customer Success Lead Generation

Using Real-Time Communication to Build Lasting Customer Partnerships

F1 x Airbnb: Rev Up Your Post-Sales Org