The State of Customer Success: Trends and Best Practices as Customer Success Scales

Session Abstract

Understanding the trends driving Customer Success forward is an important component of optimizing and scaling your CS function. Join Greg Fiore, Partner at Bain & Company, as he reviews the current state of the industry and trends in adoption, growth of CS teams, and the impact of consumption-based models, product-led growth, and a potential recession. Learn the challenges and best practices CS teams face as they scale and mature including cross-functional collaboration, hiring and developing talent, leveraging predictive analytics, and more.