Pulse Everywhere 2021

Your Customers Need You to Put Yourself First: Listen to Them!

14 min.

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You’re on Mute: Making CS Work In a Remote-first Model

30 min.

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Win Fast by Hiring CS Operations Early

29 min.

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Why You Need a Customer Education Strategy In Your CS Motion (Pulse Unplugged)

47 min.

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Why Customer Value Management Solidifies Customer Retention and Ensures Upsell

14 min.

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What Customers Want: 5 Key Insights from Hundreds of Churn Interviews

12 min.

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Turning Customer Interviews Into Tangible Features

15 min.

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Trial With Benefits: How to Use Your Free Trial to Drive Quicker Time to Value

29 min.

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Top 5 Things Successful CSMs can do to Grow their Business (Pulse Unplugged)

43 min.

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To All the Jobs I’ve Loved Before: Navigating a Career in CS Operations

29 min.

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The Workplace

4 min.

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The Power of CS from an Investor POV

31 min.

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The Key to Customer Success: Leadership

13 min.

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The Joy of Digital Success (Gainsight on Gainsight)

29 min.

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The Haunting of Red Customers

1 min.

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The Fate of The Customer is the Future of Product Management

12 min.

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The Danger of Mediocre Support Experiences & How to Fix Them!

15 min.

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The Customer Health Bake Off: Creating Great Health Models Through Iteration (Gainsight on Gainsight)

29 min.

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The CCO’s Gambit

1 min.

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Team Up with Sales to Drive Revenue

15 min.

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Success Things

2 min.

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Start with a Plan and Execute: How to Establish CS with Sales

27 min.

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Simplifying CS with Growth Molecules: Process + Systems (Pulse Unplugged)

27 min.

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Season 2 Premiere: Pulse Everywhere Opening Keynote

1 hr. 10 min.

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Scaling for High Growth (Pulse Unplugged)

44 min.

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Scaling Diversity, Scaling Success (Pulse Unplugged)

46 min.

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Revenue Collective: Career and Professional Development (Pulse Unplugged)

43 min.

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Retention King

1 min.

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Real-World Outcomes: How Uber Eats Leverages Technology to Power Outcomes Across the Customer Lifecycle

30 min.

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PX, I Still Love You: Nurturing Customer Success Using Your Product (Gainsight on Gainsight)

30 min.

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Product Fails: Mistakes, Pitfalls, and Traps to Avoid (Pulse Unplugged)

46 min.

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Pooled CSM Model and 1:Many Power Combinations (Pulse Unplugged)

46 min.

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PayPal: Our Road to World-Class Customer Success

29 min.

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Outcome-Based Selling: Expanding Accounts Without Compromising Your Trusted Advisor Relationship

17 min.

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ONE Powerful Word That Can Transform Your Customer Relationships

14 min.

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Onboarding for Retention & Revenue

27 min.

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