The Danger of Mediocre Support Experiences & How to Fix Them!

Session Abstract

Join Adrian Speyer, Head of Community with Higher Logic, as he discusses the importance of creating a solid self-support experience for customers. Referring to the latest exclusive research, Adrian will share attitudes and expectations you can tap into to ensure you put the best experience forward. Attendees will leave with the 4 key elements to ensure a great self-service and customer experience community.