Opening Keynote

Session Abstract

Gainsight CEO Nick Mehta will take the stage to kickoff Season Two of Pulse Everywhere, sharing a look into the evolution of Customer Success over the last year and our vision for the future of CS in 2021 and beyond. Hear from Gainsight Leaders on trends in Customer Success in Net Retention, and learn how Gamechangers from Five9, Growth Molecules, HackerOne, Lumen, McKinsey and F5 have been able to launch CS programs quickly, improve the customer experience, drive major transformations and build impactful CS strategies with a human-first mentality. Get your popcorn ready, because you won't want to miss this action-packed season premiere!