Pulse 2019

May 21-24, 2019 • San Francisco, CA, United States

An experience of a definitive networking and learning experience in customer success. Speakers brought perspectives from business luminaries, executives, to leading practitioner case studies. Trending topics of discussion were product enablement, PAL fundamentals, CSM, consumer success, and Gainsight Analyzer.

Pulse 2019 Recap

Pulse 2019 Opening Keynote

How Rapid7 Leads with Human-first Growth

Driving Success with Product-led Growth

Customer Success as an On-Prem Growth Engine

Landing and Expanding on Customer Success

How to Enable One-to-Many Growth

Gainsight’s Product Announcements

Keynote with Jonathan Mildenhall

Keynote with Emily Chang

Keynote with Jeremy Bloom

Keynote with Leah McGowen-Hare

3 uncomfortable truths from Glassdoor about Leading Human First

5 (Preventable!) Reasons your Team Stalled Adopting Customer Success Software

5 Lessons Learned by Dropbox from Building a Customer-Centric Culture Beyond CSM

60 Experiments: What Vista Equity Partners Learned From Deploying Customer Success Across the Portfolio

Actionable Customer Intelligence: How VMWare Turns data into outcomes

Admin’s Guide to the Future: Gainsight CS Platform

Advanced Health Scores: How Wordstream used Data Science to Optimize their Scorecard

Aligning Customer Focus with Revenue Growth: How N3 Evolved Its Approach to Customer Success

Applying a 360-degree Perspective to Operationalizing the Customer Experience

atEvent: Learn How We Are Transforming and Scaling Our Product Experience with Gainsight PX

Balancing scaling & customer wow!

Be your customers’ hero by driving action using customer feedback

Behind the Scenes with Gainsight Customer Success – an End-to-End View of how Gainsight Delivers Customer Success

Better Product Experience Through Empathy

Big News – How We Kept 500,000 Users In the Loop with Gainsight

Bringing Account Management and CS in Alignment to Help WeWork Scale Physical Experiences with Digital Engagement

Building a Customer Success Tech Stack: When to build, when to buy, and when to start over

Building Better Products with Big Data – How to Leverage Analytics to Prioritize Your Efforts

Building Consumer Grade Products for the Enterprise – How Ciara Peter Brought a Relentless Focus on the Customer to Salesforce, Betterworks and Box

Building Your CX of the Future-Take the First Steps Today

Characteristics of Outperforming Product Management Teams from SiriusDecisions

Collaborating Around the Customer: How Slack Uses a Team-Based Approach to Drive Customer Success

Creating the Ideal Conditions for Organizational Customer-Centricity

CS as the Next Wave of CRM: How Academics are Predicting the Future worlds of Sales, Marketing, and Customer Success