This year’s Pulse keynote takes you on a journey inspired by Wicked—because like Elphaba, Customer Success was born to defy expectations. As teams face rising demands and tighter resources, the old playbook just wont cut it. AI is a present-day mandate so we’ll explore how AI empowers teams to shift from reactive tasks to strategic […]
Day 2 is about turning inspiration into action. Like Elphaba and Glinda, Sales and CS may take different paths, but together they can create something powerful. Gainsight’s CRO and CCO will explore how a unified revenue strategy is reshaping how companies grow. You’ll hear from leaders at Workday, Nielsen, and LinkedIn on scaling success without […]
AI is no longer a nice-to-have; it’s a critical need to keep up in post-sales. In this session, we’ll break down the latest trends, show you real-world ways teams are using AI to level up, and talk about the tangible impact (beyond just saving a few clicks). Whether you’re just dipping your toes into AI […]
Read More… from AI is No Longer Optional: Trends, Tactics & Impact in Customer Success
When Customer Success Operations and Digital CS work in sync, the result is efficiency, scale, and better customer outcomes. But how do you build that synergy? In this session, learn how Okta’s CS Ops and Digital teams collaborate to leverage data, automation, and cross-functional teamwork to drive personalized customer experiences, stronger adoption, and reduced churn. […]
Read More… from How CS Ops + Digital CS Deliver Scalable Success
Join us for the Pulse Europe 2024 opening keynote, featuring a welcome by Gainsight CEO, Nick Mehta. In a time where challenges loom large, we confront the realities of today’s business landscape. This year, we are thrilled to include the Gainsight Product team who will unveil how AI and scaled customer journeys are changing the […]
Ready to see what’s next for Customer Success? Day 2’s keynote is where it all unfolds. Brent Krempges, Gainsight’s Chief Customer Officer, teams up with leaders from SAP LeanIX, Learnship, and Harri to drop real, no-fluff strategies on scaling your business and keeping customers locked in. Then, it’s time for the 2024 GameChanger awards—spotlighting the […]
Achieving true customer success goes beyond satisfaction—it requires making their journey seamless, predictable, and entirely repeatable. In this session, discover targeted strategies to eliminate unpredictability, significantly enhancing customer retention, upselling opportunities, and overall satisfaction. Learn how to foster stronger relationships, build loyalty, and drive sustainable growth by consistently delivering exceptional customer experiences. Join us to […]
Read More… from Navigating Certainty: Removing Chance from the Customer Journey
Explore the synergistic potential between Customer Success Managers (CSMs) and Account Managers (AMs) in this insightful session. With CSMs’ deep understanding of client needs and AMs’ commercial expertise, bridging the communication gap is key to maximizing client value and boosting conversion rates. Join this session to discover actionable strategies that ensure seamless information flow and […]
Read More… from Uniting CSMs and Account Managers: A Strategy for Enhanced Conversions