Customer Centricity: How to Build a Team, Journey and Organizational Rally Cry that Puts the Customer at the Core of your Strategy

Session Abstract

Customer success is evolving. As the customer experience becomes increasingly important to business success, how can you be sure your teams are truly customer-centric? Learn first-hand from Unit4 and get a breakdown on:

• Understanding the customer experience
• Mapping the end-to-end customer journey
• Modeling the right customer-centric behaviors
• How to take both internal teams and customers on the journey