Stop Patching, Start Designing: Using the GAIN Framework to Transform Your CS Motions

Session Abstract

This hands-on workshop helps Customer Success teams rethink outdated operational processes using Gainsight’s GAIN framework. Attendees will learn how to challenge existing assumptions, identify which workflows should be eliminated, automated, or redesigned, and develop more scalable, personalized customer engagement strategies. The session also provides a repeatable framework for embedding experimentation and continuous improvement into everyday Customer Success operations.