Intelligence at Scale: Okta’s AI-Augmented CS Playbook

Session Abstract

In this session, leaders from Okta share how they are embedding AI across Digital Success, CS Operations, and Scaled Success to create a more integrated customer experience that blends human, digital, and agentic interactions. Attendees will gain practical insights into how tools like Staircase AI and Atlas are being piloted, how AI can improve scaled CSM efficiency and effectiveness, and how engagement signals can optimize targeting, messaging, and human handoffs within Digital Customer Success.