From Pilot to Powerhouse: How Staircase AI Rewired Our CS Culture

Session Abstract

Learn how ConnectWise transformed an AI pilot into an action-first Customer Success strategy by embedding Staircase AI signals directly into existing Gainsight workflows, dashboards, and leadership processes. This session will cover how to turn customer signals into prioritized action, improve risk detection, and strengthen alignment between CS and revenue teams through scalable automation, smarter routing, and actionable insights.