Account Planning in Gainsight: Aligning Sales & CS for Growth

Session Abstract

Successful account planning depends on strong alignment between Customer Success and Sales. Join Desiree, Senior CSM at Gainsight, and a Gainsight Sales leader as they share practical strategies for joint account planning and how to use Gainsight to drive renewals, expansions, and long-term customer success. What you'll walk away with: A structured framework for collaborative account planning in Gainsight, proven tactics for aligning Sales and CS to unlock growth opportunities, and real-world examples of successful account plans and how to turn them into action.