See More Green with Wicked Good Onboarding

Session Abstract

CS teams inherit customers with inflated expectations, ball-dropping handoffs, and impossible timelines, making it hard to prove value, much less drive expansion. The optimal path to revenue isn’t about fighting fires; it’s about removing churn-inducing friction, creating momentum, and taking control from day one. In this Innovation Theater session, Frank Auger, OnRamp Vice President of CS and former HubSpot Exec, you’ll see how Digital CS advancements in onboarding automation, customer-first experiences, and self-service are transforming CS from reactive problem-solvers into strategic and scalable revenue wizards.