How Gainsight Uses IcebergIQ to Unlock Hidden Customer Insights and Drive Growth
18 min.
2025
Speakers
Jason Hersh, Natasha Narayan
Session Abstract
Attend this fireside chat and discover how Gainsight uses IcebergIQ, a neutral third party, to conduct candid customer and buyer interviews. The resulting deep insights are activated across all teams to identify areas of improvement across the customer journey and ultimately drive growth and retention.