“You say impossible, but all I hear is ‘I’m possible.’” – The Story of Transformation at Rockwell Automation

Session Abstract

Rockwell Automation is a 119-year-old company that has mastered the Industrial Automation space but faces a new set of challenges in its pivot to software. In this session, Rockwell’s Head of Global Customer Success will explain what customer success looks like at a $7 billion company with over 24,000 employees across the globe. Join us to learn:

• How Rockwell is pivoting to SaaS
• Their future state of CS and renewals
• The role Gainsight plays along the way