To Implementation and Beyond: The Story of Building Success with Gainsight

Session Abstract

The team at Netsmart is hyper-focused on results. That’s why their CS journey with Gainsight started with a shared vision and goals spanning from implementation to where they are today. Join Travis Morgan, Director of Client Experience Operation and Regan Baron, VP of Client Experience as they discuss their adventurous path to success and how you can ensure you don’t venture off course. You’ll learn the strategies they used to complete implementation on budget and ahead of schedule, various tactics used to drive product adoption and even a few big ideas that didn’t go quite according to plan.