Why Trained Customers are Your Best Customers: A Data-Driven Approach

Session Abstract

In today’s economy, increasing customer engagement and scaling customer success are critical. Please join Tyler Larson, Senior Solutions Engineer, as he shares the data-driven evolution of the Skilljar Training Academy (academy.Skilljar.com) and its role in creating our best customers and scaling our Customer Success team. This session will focus on how we collected and analyzed data generated through customer learning to: Assess the business impact of a trained customer versus an untrained customer, Optimize training content investments and overall program structure, Craft data-driven value stories to selling and expansion efforts, Make a compelling business case to increase LMS and Customer Success budgets.