Using Real-Time Communication to Build Lasting Customer Partnerships
Mike Molinet, Co-Founder, ThenaRyan Seams, Sr Director, Customer Success & Services, MixpanelSonam Dabholkar, Director, Customer Success Operations, GongDamien Murphy, Manager, Solution Architect, Bitrise - The world moves fast and customers, now more than ever, expect that speed to translate into their business. At the same time, companies understand the importance of building deep customer relationships and partnerships. Join our panelists to discuss how these two concepts come to life, together, with real-time communication. Understand how using tools like Slack/Teams can transform how companies approach customer success and support. In this session, our panelists will share their experiences on: 1) How to improve time to first response, 2) How to use real-time communication to improve customer onboarding, 3) The impacts real-time communication can have on retention and renewals, 4) How to measure, report, and predict key metrics like NRR and GRR using real-time communication data.
