46 min
Unleashing the Power of AI in CS: Amplifying Empathy and Delivering Human-First Value
Jake Ellis, Director, Product Operations and Evangelism, Gainsight; Tori Jeffcoat, GTM Strategy, Gainsight CS & AI, Gainsight. - AI has become ubiquitous in SaaS - but beyond the buzz, what does AI truly mean for the customer success industry? In this session, hear how Gainsight sees AI as the ultimate catalyst, transforming how we work, think, and connect in the digital era. Discover the power of AI to unlock unprecedented productivity, pinpoint meaning and insights from deep customer data sets, and supercharge customer-focused strategies for scale across your business. We'll explore how AI will help us forge deeper, more meaningful human connections through technology and talk tactics on how Gainsight sees AI evolving in CS.
