39 min
Twin Engines of Scale: Leveraging Community and Live Engagement for Transformative Scaled CS
Vishwas Katti, Customer Account Manager EMEA, Gainsight; Vitor Meira, Sr. Scaled Customer Success Manager, Zendesk. - More customers incoming! Do you brace for impact, or ride the wave? Join Vitor (Sr. Scaled CSM @ Zendesk) and Vish (Enterprise CSM @ Gainsight) as they share real life case studies on leveraging community and live engagement to scale yourself and to scale customer success overall. By the end of this session you will acquire actionable strategies and tactics to drive revenue retention while increasing customer advocacy. We look forward to seeing you at the session.
