Turning Customer Success into a Revenue Engine

Session Abstract

CS leaders know they need to drive revenue—but how? In this session, we'll break down three game-changing shifts that transform CS from a cost center into a growth driver. Walk away with proven strategies and real-world examples to help your team deliver measurable impact. You'll learn how to: Shift CS from a service-oriented role to a revenue-generating function. Align CS motions with retention and revenue growth. Implement strategies that proactively identify revenue opportunities and prove impact.