Transformational Leadership: a Journey to Inspire Organizational Change

Nicole Eltom, Vice President, Customer Success, TELUS Business Solutions - Leading organizational transformations are daunting and they take a lot of energy, planning and hard work. If done right, an organization can experience long term benefits and stronger team member engagement. Join Nicole Eltom, Vice President of Customer Success at TELUS, as she discusses how her team evolved from a reactive to an innovative customer focused support model. She’ll share how: 1) Leaning on experts will help you go faster, 2) To inspire your team and support stakeholders through periods of uncertainty, 3) To foster innovative thinking and embracing mistakes to accelerate change