39 min
The ‘Unbeatable’ Product Engagement Strategy to Support Worldwide Growth
Neil James, ReviewPro. Kirsten Andres Escayola, ReviewPro. - How to create an ‘unbeatable’ strategy to measure customer sentiment and scale your Customer Success organization globally through increased Product Engagement. Learn how the team at ReviewPro implemented a product engagement process as the first key part of their scalable customer lifecycle journey. Setting key measurable metrics within their software for their clients has been the secret to their success while the measurement of their own customer sentiment has driven their upsell strategy. Audio Recording
