45 min
The State of Customer Success: Trends and Best Practices as Customer Success Scales
Greg Fiore, Partner, Bain & Company - Understanding the trends driving Customer Success forward is an important component of optimizing and scaling your CS function. Join Greg Fiore, Partner at Bain & Company, as he reviews the current state of the industry and trends in adoption, growth of CS teams, and the impact of consumption-based models, product-led growth, and a potential recession. Learn the challenges and best practices CS teams face as they scale and mature including cross-functional collaboration, hiring and developing talent, leveraging predictive analytics, and more.
