44 min
The New(ish) Kids on the Block: Building a Shared Mission between Community and CS Ops
Tiffany Oda, Director Community Operations, Venafi - Community is a powerful resource for customers that fosters shared connections and learning, ultimately leading to increased product adoption and customer loyalty. Additionally, Community can contribute powerfully to Customer Success throughout a customer's journey. As your customer base grows in size, scope, and sophistication, Community Operations can help ensure a seamless experience for your customers and internal teams who interact with your Community. In this session, you'll learn the mission, responsibilities, and skills that Community Ops brings to the table, and see how a close partnership with CS Ops empowers you to do amazing things for your customers and community members.
