45 min
The Ultimate Playbook to Customer Success Operations
Jessica Palmer Director, Customer Success Strategy and Operations, LivePerson - Customer Success Operations is a pivotal department that encompasses Customer Experience, Renewal Revenue, and Product Development. In this session, Jessica Palmer, Director of Customer Success Strategy and Operations at LivePerson will discuss what it takes to establish a CS Operations team that is a game-changer in your industry. Focusing on People, Processes, and Systems, we will walk you through best practices needed whether you’re establishing a new team or wanting to mature your existing operations.
