The Future of AI in CS: No-Fluff, All-Real Talk

Session Abstract

AI is flipping Customer Success on its head—but where’s this all going? In this no-hype, no-BS panel, industry pros break down what’s actually working, what’s just smoke and mirrors, and how teams can walk the AI yellow brick road without straying off the path. We’ll hit the big questions: How much AI is too much? Where do humans still have the edge? And what moves should CS teams be making now to avoid playing catch-up later? Expect bold takes, real talk, and insights you won’t hear elsewhere.