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Customer Success Operations

Without Janet, there is no Good Place. Without Albert, there is no Batman. Without customer success operations, there is no CS organization. You’re an essential part of keeping the customer success org running smoothly and in this track, you’ll learn tactics on how to do just that.


Win Fast by Hiring CS Operations Early
Pulse Everywhere 2021
Win Fast by Hiring CS Operations Early
29 min.
Watch
To All the Jobs I’ve Loved Before: Navigating a Career in CS Operations
Pulse Everywhere 2021
To All the Jobs I’ve Loved Before: Navigating a Career in CS Operations
29 min.
Watch
The Customer Health Bake Off: Creating Great Health Models Through Iteration (Gainsight on Gainsight)
Pulse Everywhere 2021
The Customer Health Bake Off: Creating Great Health Models Through Iteration (Gainsight on Gainsight)
29 min.
Watch
Enablement: The Key to CS Success (Gainsight on Gainsight)
Pulse Everywhere 2021
Enablement: The Key to CS Success (Gainsight on Gainsight)
29 min.
Watch
Drive to Thrive: How CS Ops Enables a High Performance Strategy
Pulse Everywhere 2021
Drive to Thrive: How CS Ops Enables a High Performance Strategy
29 min.
Watch
Building Programs That Drive Adoption at Scale
Pulse Everywhere 2021
Building Programs That Drive Adoption at Scale
31 min.
Watch
Aligning Stakeholders on a Shared Vision & Key Milestones
Pulse Everywhere 2021
Aligning Stakeholders on a Shared Vision & Key Milestones
27 min.
Watch

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