The Agentification of CSMs: Separating Fact from Fiction

Session Abstract

AI isn’t here to replace CSMs, but it is here to make customer success unstoppable. Imagine having a way to better serve every customer, at scale, in a way that still feels human, and all while delivering content in the way your customers want to consume it, with business impact your leadership team wants to see. In this session, we’ll break down Gainsight’s vision for the AI-powered CSM, share lessons learned in our approach, and give you a sneak peek at what’s coming next. You'll walk away with: An understanding of what AI CSM agents mean for our industry, our approach to agentification within post-sales, and what this means for the future of CS.