45 min
Talk is Cheap: How to Walk the Walk With Customer Outcomes
Tyler McNally, SVP CX + Customer Ops, Gaisight Marja Moore, Director of Customer Analytics, InfobloxMiguel Montoya, Senior Director, Customer Success, Khoros - We can all agree, driving customer outcomes is vital. But for many organizations, bridging the gap between being outcome-driven in theory and executing an outcome-driven strategy is where things get tricky. How can you operationalize customer outcomes in a scalable, repeatable way? What are some common pitfalls and what role do analytics play? Get a first-hand account in a panel discussion featuring Marja Moore, Director of Customer Analytics at Infoblox, Miguel Montoya, Senior Director, Customer Success at Khoros and Tyler McNally, SVP CX + Customer Ops at Gainsight.
