Taking Luck Out of Upsells: How CS Drives Revenue & Boosts NRR

Session Abstract

Customer Success isn’t just about retention—it’s a revenue engine. Learn how Popmenu’s CS team generated over $500K in ACV using Gainsight to identify upsell opportunities, automate engagement, and drive expansion. Join Popmenu to hear real-world strategies for turning CS into a growth driver through data, automation, and strategic positioning. Key takeaways: How upsell and lead submissions fuel NRR and EBITDA growth. When to use Gainsight to spot low adoption, automate outreach, and track success. How to leverage data-driven insights and marketing trials to drive adoption and expansion.