45 min
Success at Scale: Thinking Inside and Outside the Box
Melissa Allen, Senior Manager, Customer Success Operations, Okta - Achieving success at scale requires looking inside and outside the box, and utilizing all the tools at your disposal to prioritize and effectively support a growing customer base. Join us to hear how Okta's Customer Success Operations team scaled their customer success programs through strategic automation, creating a consistent yet customized customer experience. This session will touch on high level methods to approach automation for scale, as well as real world examples of how Okta successfully implemented these programs.
