Simplify, Elevate, Adapt: Leading a CX, EX, and Outcomes Evolution
Beth Tompkins, Vice President, Customer Success Enablement, Perceptyx. - Every customer moment matters on the path to value, but success begins within. Join us to explore key strategies for aligning your cross-functional teams toward a common goal: simplifying and elevating the customer (and employee) experience to drive measurable business impact and growth. In this session, Beth Tompkins, Vice President of Customer Success Enablement at Perceptyx will share field-tested tips and lessons learned from their own company-wide CX, EX, and Outcomes evolution, and delve into proven strategies to align cross-functional partners, gain executive buy-in, simplify and elevate customer and employee experience, drive transformation at scale (thank you Gainsight!), and create a culture of operational excellence and business outcomes. Come with your questions, leave with next steps.
