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Crucial Insights for Human-First Leaders

Discover principles and practical applications of human-first leadership, and its transformational impact on teams and customers. This track emphasizes the importance of empathy, understanding, and adaptability in leadership. Walk away with learnings and lesssons on navigating AI and change management, cultivating a culture that values personal growth, and customer-centric decision-making to better navigate an ever-changing industry.


Customer Success Secrets: Key Tips and Strategies for Improving Your CS Practice
Pulse 2024
Customer Success Secrets: Key Tips and Strategies for Improving Your CS Practice
44 min.
Watch
Embracing AI to Increase Customer Value and Business Efficiency
Pulse 2024
Embracing AI to Increase Customer Value and Business Efficiency
43 min.
Watch
Simplify, Elevate, Adapt: Leading a CX, EX, and Outcomes Evolution
Pulse 2024
Simplify, Elevate, Adapt: Leading a CX, EX, and Outcomes Evolution
43 min.
Watch
The Bad News: AI Can’t Build You a World Class Culture. The Great News: YOU CAN
Pulse 2024
The Bad News: AI Can’t Build You a World Class Culture. The Great News: YOU CAN
42 min.
Watch
Building Bridges, Not Walls: Crafting a Human-First Culture for CX, EX and Business Excellence
Pulse 2024
Building Bridges, Not Walls: Crafting a Human-First Culture for CX, EX and Business Excellence
39 min.
Watch
Leveling Up Your Customer Success Game from Series A to Series C
Pulse 2024
Leveling Up Your Customer Success Game from Series A to Series C
45 min.
Watch
Helping Founders and CEOs Understand the Criticality of a Customer Success Strategy in Growth Equity
Pulse 2024
Helping Founders and CEOs Understand the Criticality of a Customer Success Strategy in Growth Equity
46 min.
Watch
Employee Development: Unlocking Your Team’s Greatest Potential While Reaping Organizational Rewards!
Pulse 2024
Employee Development: Unlocking Your Team’s Greatest Potential While Reaping Organizational Rewards!
42 min.
Watch
Human-First Leadership: Fulfilling the Customer Promise
Pulse Europe 2024
Human-First Leadership: Fulfilling the Customer Promise
45 min.
Watch
Human-First Leadership in the Age of AI: Balancing Technology and Empathy
Pulse Europe 2024
Human-First Leadership in the Age of AI: Balancing Technology and Empathy
40 min.
Watch
Embracing Mistakes: Cultivating a Growth-Oriented Culture
Pulse Europe 2024
Embracing Mistakes: Cultivating a Growth-Oriented Culture
46 min.
Watch
5 Ways to Create an Empowered and High Performing Team
Pulse Europe 2024
5 Ways to Create an Empowered and High Performing Team
47 min.
Watch

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