Silos to Synergy: A Playbook for CSM and CS Ops Collaboration

Session Abstract

In today’s competitive market, the dual goals of delivering exceptional customer experiences and achieving operational efficiency are crucial to driving a company’s success. The linchpin? A dynamic and effective collaboration between Customer Success Managers (CSMs) and Customer Success Operations (CS Ops). This session explores the transformative power of bridging these pivotal teams to unlock seamless customer success and scalable growth. Dive deep into strategies that optimize their synergy, streamline workflows, and leverage combined insights to enhance both customer satisfaction and business outcomes. Join us to learn how to harness this collaboration to propel your organization forward.