Showcasing ROI of CS to your CFO
Alka Tandan, CFO, GainsightKellie Capote, CCO, Gainsight - In the old world, no matter how much perceived value Customer Success created for the business, it was was often seen as a cost center. However, what if, in the new world, Customer Success teams were able to prove the value they were delivering? The truth is, the new world is already here. It is a world where leaders need to advocate for their team members that put their trust in them. The most compelling way to do this is by showcasing the ROI of their organization to their counterparts, and more specifically, their CFO. These types of conversations, while data-driven, still require a human-first approach. They need to be approached with an open, collaborative mindset, as much as an analytical one. Join this session to hear from Gainsight's very own Kellie Capote and Alka Tandan (CCO & CFO, respectively) as they walk the audience through how to tactfully showcase the ROI of CS.
