Show Me the Money: Measuring and Maximizing Digital CS Impact on Revenue

Session Abstract

Struggling to prove the revenue impact of your Digital CS initiatives? In this hands-on workshop, Digital CS expert Holly Goodliffe will break down her proven framework to turn engagement into measurable renewal drivers. You'll learn: How to select and track the right Digital CS metrics. Strategies to craft compelling executive presentations that tie every Digital initiative to bottom-line results. Actionable templates and methodologies to showcase impact—plus a chance to discuss your toughest DCS challenges in small groups.