Scaling on the Fly: TrustRadius’ Rapid Digital Program Scaling Strategy

Session Abstract

When market shifts demand fast action, scaling digital CS can feel like building the plane while flying it. Discover how TrustRadius quickly pivoted from a boutique experience to a fully digital program—strengthening engagement and customer health along the way. Walk away with practical insights to help your team scale efficiently, adapt to change, and drive impact in any environment. You'll learn how to: Rapidly transition from a high-touch model to a scalable digital CS program; balance speed and strategy to drive engagement and customer health; and navigate challenges and lessons learned from scaling on the fly.