Scaling Digital Customer Success with Smart Customer Education

Session Abstract

Digital Customer Success (DCS) is transforming how SaaS companies engage customers—but if your digital efforts are missing education, you're missing key elements to boost adoption and cut churn. In this session, learn how to embed customer education into your DCS strategy to drive adoption, retention, and scale. Discover a simple, actionable playbook to help your team move fast, embrace automation, and deliver learning experiences that directly impact key business metrics. You'll learn: Where to start to fast-track your DCS strategy and how to integrate education seamlessly; how to align your team and CSMs around scalable learning; and best practices for building education that drives adoption, retention, and revenue growth.