Scaling Customer Success for Growth and Efficiency in an Uncertain Economy
Stephen Fulkerson, VP, Customer Success Research, TSIA - Customer Success organizations are watching the changes in the economy and must bend and flex in their ability to scale to support their customers while also being operationally efficient. The challenge with scale is that most organizations only think about the scale of the Customer Success Managers and Customer Success-facing teams. However, there is much more to consider when it comes to scaling for success in Customer Success. Join Stephen Fulkerson, TSIA’s VP, Customer Success Research and Advisory, as he outlines the top nine ways to scale for growth and efficiency in Customer Success. By attending this session, you’ll be able to quickly identify where you are making the correct or incorrect investments and where you may be over-funded or under-funded in your efforts of scale.
