43 min
Quick Start Guide: How Launching Product Analytics Drives Growth
Sophy James, Customer Success Program Manager, DealerwareDanielle Garza, Customer Success Data Analyst, Dealerware - Understanding how customers are adopting products is a fundamental element of Customer Success, but establishing that baseline analysis takes work and strong cross-functional collaboration. Learn how the Custer Success team at Dealerware navigated organizational changes and challenges to prioritize product analytics and implement the Gainsight PX platform, delivering immediate value to their CSM team and driving durable growth for the whole company. In hearing about their journey, you’ll walk away with actionable next steps to help your organization capture and action usage data to provide critical insights and drive value.
