43 min
Put Me In Coach! Why Customer Education is the Goalie of Customer Success
Jill Sawatzky, CCO, Thought Industries - Though sometimes overlooked as a key component of Customer Success, Customer Education can have an enormous impact on the entire customer journey. Come listen to Jill Sawatzky, COO from Thought Industries, discuss how education has a positive impact on almost every aspect of your customers' success including customer satisfaction, adoption, renewals, and revenue growth. In this session, learn how to measure the maturity of your customer education program and practical tips on how to take it to the next level.
