- Experience the excitement of Pulse Everywhere 2021, a hybrid event live from August Hall in San Francisco and virtually streamed to your home. Gainsight CEO Nick Mehta takes the stage, offering insights into the evolution of Customer Success and its future in 2021. Learn from Gainsight leaders and industry GameChangers on launching impactful CS programs and driving customer transformations. This streaming-themed event promises loads of entertainment with fun spoof videos. Grab your popcorn and get an exclusive look into the evolution of Customer Success over the past year and gain insights into our vision for the future of CS in 2021 and beyond!